Start your automation journey with Lang to unlock a faster, smarter CX team

Automate tagging and repetitive actions in real-time for every support conversation. Add 5x the productivity of a full time agent in less than a week, while reducing the pressure on hiring.

We believe unstructured qualitative data is one of the most valuable assets for modern digital companies and where AI can drive the most impact. By putting the power of AI into the hands of subject-matter experts to activate it in a simple, visual way, we’re unlocking new workflows and data-driven decisions that weren’t possible before.

This is especially true in Customer Experience organizations at D2C companies and modern Financial Services organizations that need to move fast to stay competitive in their markets. We help them scale in a smarter, faster way. Starting with their own data, they can become more efficient and focus on the customer, while at the same time driving deeper analytics that lead to retention -- in turn, transforming CX from a Cost Center into a Revenue Driver.

Text Analytics, Artificial Intelligence, Natural Language Understanding, NLU, Machine Learning, Chatbots, Intent extraction, Text processing, Customer Intelligence, Business Intelligence, and Entity Extraction