[Automatic translation follows] At Constellation we specialise in AI R&D - building technology to better understand and communicate with human beings.

In pursuit of our vision to facilitate human like conversational AI capability, we’ve developed a market defining AI Digital Assistant Solution that we’re now deploying into customer care centres:

• Facilitates an automated yet fluent, human-like interaction for call centres & their customers
• Dramatically improves customer wait times, average call handling time, first-touch query resolution & ability to connect the customer to specialist services quickly & efficiently
• Targets a level of automation of 30%+
• Yields savings in excess of 50% of call centre overhead

The solution is a natural fit for large call centres across multiple industries including (but not limited to) short-term & medical insurance, debt recovery & financial services.

We’ve also developed & patented a novel Data Compression Algorithm which has been independently benchmarked & endorsed, with unique capabilities including:

• High compression levels of 90%+ (well ahead of existing industry standards) in image, video, satellite, CCTV & machine logs
• Little/no visual quality degradation
• Extreme noise resilience which can lead to improvement in data quality e.g. image & video - compression can enhance details e.g. number plates, facial recognition etc
• Delivering highly efficient search - including video/image similarity search or event/scene recognition (not typically achievable with standard codecs on compressed files)

Adoption of our codec yields material costs savings for industries and companies that transmit & store large quantities of data including inter alia

• Satellite transmission
• Security & surveillance
• Maritime & airline industry & other IoT applications
• Medical diagnostics
• Surveying (geological oil & gas exploration; Agri-tech, water & power utilities)

If you’re interested in hearing more about how Constellation AI could improve your customer experience & reduce costs through automation and efficiency, please do reach out and a member of our team will be in touch.

Artificial intelligence , Life Design, Machine Learning, Technology, and Data Compression