Data & IA

Your guide to delivering game changing customer experiences. Produced by Simpler Media Group, CMSWire is the leading publication covering customer experience and digital experience methodologies, tools and operations. We speak to CMOs, contact center leaders, customer service leaders, customer experience leaders, senior marketing technologists and chief data officers. Our daily … [voir plus]

AI-Powered Cloud Contact Center Software For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights. From real-time … [voir plus]

The most used AI-powered customer engagement platform for regulated industries Engageware is the most used AI-powered customer engagement platform for regulated industries, trusted by 25% of the top 50 banks and 20% of the top 20 telecom providers in the Americas. Our customers have orchestrated 1B+ AI interactions with our … [voir plus]

AI that works, the long-term partner you can trust. Unify & distribute data accurately to your customers and workforce. For more than 20 years, over 1,000 organizations including BBVA, Deutsche Bank, Samsung, and FamilySearch have trusted Inbenta to deliver enterprise AI that works. Its flagship Encore platform serves financial services, … [voir plus]

[Automatic translation follows] AI-boosted solutions to orchestrate, automate and optimize customer journeys: RCS, Voice AI Agent, SMS, etc. With more than 3,000 customers and 25 million Euros in turnover, Opportunity is a French SaaS publisher. Our platforms offer advanced, AI-powered solutions to orchestrate, automate and optimize all customer interactions, across … [voir plus]

[Automatic translation follows] Technology is nothing without creativity. #CustomerExperienceInteraction #IntelligentProcessAutomation #AI_Analytics We believe in a successful connection between people & Technology SOGEDES supports you in the successful design and digital transformation of your customer communication, business processes and the management of the employee resources involved. “Anything as a Service” We … [voir plus]

Strategic tech partner for consulting, data & AI, software development, and expert staff augmentation. Empowering Excellence through Technology: Sphere is more than a technology consultancy; we're your catalyst for success. With strategy, data, design, engineering, and AI as our tools, we empower organizations to redefine their potential and achieve unparalleled … [voir plus]

The only Agentic AI Platform proven with real customers—automating +60% of interactions with 99% voice accuracy. Make Your AI Agents the Smartest. Deliver Faster, Smarter Customer Service. Teneo.ai helps enterprises resolve customer inquiries faster, reduce wait times, and improve service quality by optimizing AI Agents to achieve 99% accuracy and … [voir plus]