Enjeux & métiers

[Automatic translation follows] We help you deploy relevant voice solutions to interact with your customers and employees. We help you define your voice strategy and implement VoiceBots that make sense, are valuable and relevant to your Customers and Employees. These VoiceBots can interact in natural language by phone (CallBot, evolution … [voir plus]

Generative AI solutions to transform CX. Understand customers deeply. Optimize operations. AlloBrain is a customer experience platform powered by Generative AI. We help large enterprises manage the voice of the customer across multiple channels, improve satisfaction, and streamline costs. Our platform integrates three innovative products: - AlloReview revolutionizes customer feedback … [voir plus]

Elevate E-commerce Customer Experience with Hybrid Chatbot Automation 🚀 #Botmind Botmind is an innovative SaaS solution that enables e-commerce businesses to deliver better customer service while reducing costs. By automating responses to frequent and time-consuming inquiries, our hybrid chatbot seamlessly integrates with existing helpdesks without altering processes. Botmind frees up … [voir plus]

calldesk enables contact centers to automate repetitive inbound calls to deliver the best customer experience while optimizing costs. As the European pioneer of AI-powered voice agents (autonomous virtual agents available immediately, 24/7 and without queue time), calldesk enables contact centers to free up thousands of hours to focus their agents … [voir plus]

Your guide to delivering game changing customer experiences. Produced by Simpler Media Group, CMSWire is the leading publication covering digital customer experience methodologies, tools and operations. We speak to CMOs, CX Executives, Directors of Digital, E-commerce leaders and Customer Service leaders. Our daily updates, research, podcasts and learning events act … [voir plus]

Live AI-Powered Insights for Better Customer Conversations. #ContactCenter #VoiceTech #AI #Startup Live AI-Powered Insights for Better Customer Conversations. [voir plus]

Generative AI for Advisors CogniCor is the leading Generative AI Advisor Copilot platform that fundamentally transforms the financial services sector to reach exponentially greater levels of growth, efficiency and service outcomes. Artificial Intelligence, Enterprise SaaS, Customer Experience, Enterprise Virtual Assistant, Virtual Assistant, Chatbot, Financial Services, Fintech, Insurtech, Digital Assistant, Knowledge … [voir plus]

Hi there! We're the German market leader for hotel chatbots. 💙 Hi there! We are the German market leader for AI in guest communication in the hotel industry. 🚀 Around 1000 hotels - from well-known hotel chains to family-run hotels with eight rooms - are supported by us in their … [voir plus]

Conversational Customer Service Software Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service … [voir plus]

Pionnier français des chatbots. Éditeur de logiciel conversationnel : chatbot - voicebot - callbot. dydu (Do You Dream Up) édite un logiciel permettant de mettre en place une stratégie de dialogue avec les utilisateurs. Il permet de créer et d’administrer facilement des robots conversationnels intelligents, qu’ils soient chatbots, voicebots, ou … [voir plus]

Enabling exceptional business outcomes through AI, starting with the customer experience. Forethought is the most advanced generative AI agent for customer support, trained on your unique data set. Our AI-driven solutions integrate seamlessly to resolve issues instantly, predict and prioritize tickets, and assist agents with relevant knowledge. Transform your customer … [voir plus]

Conversational AI platform that empowers brands to deliver exceptional experiences at scale. Heyday is a conversational AI platform on a mission to make buying from a brand as easy as messaging a friend. Using our AI-powered virtual assistant, live chat and video shopping features, shoppers can get the same interactive, … [voir plus]

We know you want digital transformations. Visionary ones. Create customer service automation that your clients love 💜 Hubtype empowers companies to have meaningful interactions with their audience across various messaging platforms. 💡 Say goodbye to costly, inefficient, and difficult-to-scale channels like phone and email. With Hubtype, you tap into the … [voir plus]

[Automatic translation follows] Bright solutions to strategic challenges. With a specific focus on AI for all businesses. With their scientific and technological expertise, and their knowledge of Design Thinking and UX, Illuin Technology's makers occupy a unique place at the heart of innovation and the digital transformation of companies. Our … [voir plus]

Supercharge your customer experience with AI automation across chat, search, messenger, knowledge management and more. Trusted by over 1,000 companies globally to impove customer experience at scale, resolve customer service issues automatically, and boost sales. Supercharge your customer experience with AI automation across chatbot, search, messenger, knowledge management and more. … [voir plus]

We connect AI and Humans through Conversational eXperience Platform (Conversational AI Platform) [VISION] #1 Partner for AI Democratization [MISSION] Connect AI and Humans through Conversation Langcode provides 3C solutions* for business acceleration, centering on Langcode CXP (Conversational eXperience Platform), an enterprise conversational AI platform for improving customer experience (CX) and … [voir plus]

Genius product support. Brilliant ROI. Mavenoid is the Intelligent Support Platform specifically designed for products and devices. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates of 58% and up. With Mavenoid, product manufacturers and sellers provide genius level customer support … [voir plus]

Empowering the highest quality customer experiences. Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises. Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, … [voir plus]

AI expert system and generative AI for products' recommendation. Qualifying customer needs through conversations. Since 2017, NOCI has developed an AI expert system in product’s recommendation based on the understanding customer needs in context. The integrated generative AI provides an added level of flexibility to engage in the most complex … [voir plus]

The #1 Generative AI platform for personalized service, conversational marketing and better digital expériences for all. L'IA Générative de l'Expérience Client : Nous sommes des «game changers » passionnés d’expérience client... qui refusons le statu quo. Opportunity est la solution d'IA conversationnelle préférée des entreprises pour automatiser leurs échanges clients … [voir plus]

The Happiness Platform Pypestream is a self-service automation platform that transforms how businesses engage and empower their customers. Founded in 2015 with the belief that customers deserve better, our digital platform provides exceptional customer service on any channel, anytime. We cater to clients across multiple industries, primarily enterprises in the … [voir plus]

Acquired by Kustomer. Customer Service Automation Platform. Ranked Top 10 Conversational AI platforms by Forrester. Acquired by Kustomer. Reply makes customer service faster and smarter by automating repetitive processes and delivering instant and personalized attention on messaging channels. The only startup ranked Top 10 Chatbots for Enterprise Customer Service by … [voir plus]

The Enterprise Conversational Computing platform Rulai’s Low-Code, Omnichannel, and End-to-end Conversational AI platform lets companies build virtual assistants to increase self-service capabilities at every touchpoint. Rulai’s level-3 Conversational AI technology makes it easy for domain experts to create and customize powerful virtual agents to support a variety of use cases … [voir plus]

Sentisum is an advanced AI Insights company that brings together all your customer conversations and feedback. SentiSum turns every customer feedback into clear, easy-to-use insights. We scan, analyze, and alert you to issues instantly, so you can keep customers happy and build a stronger brand. We're on a mission to … [voir plus]

Transforming CX with AI-Powered Customer Support. Simplr enables enterprise-class companies to transform their CX from a cost center to a revenue driver. Simplr's digital concierge approach improves customer service cost-effectively and drives revenue opportunities along the customer interaction lifecycle. We provide customer service through cutting-edge automation and a global pool … [voir plus]

[Automatic translation follows] Technology is nothing without creativity. #CustomerExperienceInteraction #IntelligentProcessAutomation #AI_Analytics We believe in a successful combination of people & technology SOGEDES supports you in the successful design and digital transformation of your customer communication, business processes and the management of employee resources involved. "Anything as a Service" We offer … [voir plus]

Solvemate enables brands to deliver quality customer service through meaningful conversations. Solvemate enables brands to deliver quality customer service through meaningful conversations. Our customer service automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale, guiding customers to find answers when … [voir plus]

Spectrm empowers brands to automate one to one conversations with customers in real-time on search, social and display. Make messaging your #1 CRM channel to build lifelong customer relationships. Spectrm is the conversational marketing platform that powers many of the world's leading chatbots. From disruptors to Fortune 100 companies, teams … [voir plus]

AI Selfcare Automation for the Insurance Industry We help Insurance professionals with policy & claim management automation using vertical GenAI models...It’s easy and it’s hallucination-free. Spellz Selfcare Portal-as-a-Service (SPaaS) is an innovative LLM-powered selfcare interface that can process any policyholder request, from simple administrative questions to complex claim notices. 🔐 … [voir plus]

Our vision is a world without queues, without keypad navigation, with instant service. Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our … [voir plus]