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Your guide to delivering game changing customer experiences. Produced by Simpler Media Group, CMSWire is the leading publication covering customer experience and digital experience methodologies, tools and operations. We speak to CMOs, contact center leaders, customer service leaders, customer experience leaders, senior marketing technologists and chief data officers. Our daily … [voir plus]

AI that works, the long-term partner you can trust. Unify & distribute data accurately to your customers and workforce. Trusted by over 1,000 companies globally to improve customer experience at scale, resolve customer service issues automatically, and boost sales. Supercharge your customer experience with AI automation across Chat, Search, Assist, … [voir plus]

[Automatic translation follows] AI Chat, Voice and Messaging agents on a single platform for customer acquisition, retention and collection. Opportunity: your Marketing, Retention and Collections suite. Increase your turnover with Opportunity Entreprise: a unified solution to manage end-to-end personalized customer journeys, all from a platform that is as powerful as … [voir plus]

[Automatic translation follows] Technology is nothing without creativity. #CustomerExperienceInteraction #IntelligentProcessAutomation #AI_Analytics We believe in a successful connection between people & technology SOGEDES supports you in the successful design and digital transformation of your customer communication, business processes and the management of the employee resources involved. “Anything as a Service” We … [voir plus]

The only Agentic AI Platform proven with real customers—automating +60% of interactions with 99% voice accuracy. Make Your AI Agents the Smartest. Deliver Faster, Smarter Customer Service. Teneo.ai helps enterprises resolve customer inquiries faster, reduce wait times, and improve service quality by optimizing AI Agents to achieve 99% accuracy and … [voir plus]