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Your guide to delivering game changing customer experiences. Produced by Simpler Media Group, CMSWire is the leading publication covering customer experience and digital experience methodologies, tools and operations. We speak to CMOs, contact center leaders, customer service leaders, customer experience leaders, senior marketing technologists and chief data officers. Our daily … [voir plus]

AI that works, the long-term partner you can trust. Unify & distribute data accurately to your customers and workforce. Trusted by over 1,000 companies globally to improve customer experience at scale, resolve customer service issues automatically, and boost sales. Supercharge your customer experience with AI automation across Chat, Search, Assist, … [voir plus]

[Automatic translation follows] AI Chat, Voice and Messaging agents on a single platform for customer acquisition, retention and collection. Opportunity: your Marketing, Retention and Collections suite. Increase your turnover with Opportunity Entreprise: a unified solution to manage end-to-end personalized customer journeys, all from a platform that is as powerful as … [voir plus]

Decisions not dashboards Quid helps business leaders turn complexity into clarity, and clarity into outcomes. The world doesn’t need more dashboards. Charts, tables, and slides don’t make decisions — people do. That’s why Quid exists: to engineer outcomes, not dashboards. Over 75% of our company are engineers, split between core … [voir plus]