Your AI Knowledge Engine for Maintenance and Support

Implicit is a secure AI workspace built to power maintenance, support, and knowledge management teams. It is the trusted, accurate knowledge foundation purpose-built to empower your hybrid workforce.

With grounded AI designed to ingest and understand technical content, Implicit reads your manuals, tickets, and procedures, then returns cited answers your people and your AI agents can trust, from the same governed knowledge base. Humans get cited answers they can act on with confidence, and AI agents reach the same governed knowledge over MCP and API. Both draw from the same source, so work moves faster without losing accuracy.

Implicit sits between three categories of tools (General AI, Knowledge Tools, and Vertical Support Platforms), and is the only one designed to deliver private, governed knowledge to both people and AI agents for technical work. Bring every source into one searchable layer. Connect Zendesk, SharePoint, Notion, Slack, and many other tools. Add private content through file uploads, and pull in anything you reach over MCP or API. One place to ask, one place to look.

Natural Language Processing, Machine Learning, Deep Learning, Generative AI, Entity Resolution, Entity Disambiguation, and Artificial Intelligence