SentiOne is an Omnichannel Conversational AI Platform.

SentiOne is a Conversational AI Platform.
We develop technology providing state-of-the-art customer service automation based on social listening and data analytics.

Our natural language understanding engine combined with simple interface allows building conversational chatbots without IT team involvement. Using the AI-powered multi-channel solution helps to automate customer management processes easier than ever before.

Every day we work with over 350 brands on 30+ markets including Procter&Gamble, McDonald's, Nike, Unilever, Beiersdorf, Tesco, Starcom, Mindshare, Mediacom or Saatchi&Saatchi and many others.

We help global and local brands:
- automate their customer service using AI,
- collect real-time consumer insights,
- control their online reputation,
- improve online customer care.

SentiOne was launched in 2011. Its mission is to support clients in automation of business processes with a wide range of AI-enhanced tools, including internet monitoring services, communication platforms and high-end conversational chatbots and voicebots. SentiOne is used by brands such as Procter & Gamble, BNP Paribas, Etisalat, Alior Bank, InPost, McDonald’s, Mindshare, Mediacom, Saatchi & Saatchi and others. It has offices in London, Warsaw, Gdansk, Ostrava, Budapest, Munich, Eindhoven, Mexico and Dubai. Its products are used by more than 400 clients in Europe, the USA, Canada, Mexico, Columbia and Brazil.

Social Media Monitoring, Opinion Analysis, Data Mining, Social Media Listening, Reputation Protection, Sentiment Analysis, Social Analytics, Buzz Audit, Social Media Reach, Opinion Monitoring, Market Insights, Competition Monitoring, API, AI, Artificialinteligence, Chatbots, Bots, Social Media Managment, Insights, Social Listening, Audience Engagement, Data Analytics, and Reports