Loris turns conversations into customer and quality insights to help you improve experience, efficiency and automation.

Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs.
Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve.

Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business.

Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.

Loris was acquired by Contentsquare in 2025.

customer service, sentiment analysis, data science, machine learning, natural language processing, saas, artificial intelligence, conversational ai, customer experience, quality assurance, AI, conversational intelligence, tagging, organizational insight, customer experience analytics, customer insight, conversational analytics, call center software, and speech analytics