[Automatic translation follows] Conversational AI platform - AI chatbots, live chat, automation.

Mercury.ai is a conversational AI platform from Germany that helps companies automate customer communications across all relevant messaging channels - precise, scalable and fully GDPR compliant. The platform combines generative AI with structured dialogue flows, thereby enabling fast, consistent answers and a noticeable reduction in the workload of service and specialist teams. Companies use it to automate up to 80-90% of their standard requests and improve waiting times, customer satisfaction and internal efficiency.

Specialist departments can create and maintain chatbots themselves without being dependent on IT. The no-code interface offers full control over content, workflows, tonality and channels. Mercury.ai integrates seamlessly into websites, intranets and messaging apps such as WhatsApp, Instagram or Microsoft Teams.

Mercury.ai's Generative AI works exclusively on approved company content. Every answer can be traced back to a specific source of knowledge and is therefore comprehensible and legally secure. Dynamic knowledge sources can be activated or excluded in real time so that different user groups receive tailored information.

All data is processed exclusively in certified data centers in Germany. The platform meets the highest security and data protection requirements and completely dispenses with external AI providers. Role and rights models, two-factor authentication and audit functions ensure professional use in an enterprise environment.

Mercury.ai connects CRM, ERP and shop systems via powerful APIs. This makes self-service processes possible - from return labels and invoice retrievals to order status to product advice or HR inquiries. Real-time analytics provide deep insights into customer needs, topics and trends and support continuous optimization.

Chatbots, Intelligent Conversational Agents, Dialogue Automation, Conversational UX, Natural Language Processing, Artificial Intelligence, Computational Linguistics, SaaS, Conversational AI, AI Assistants, Customer Service, and Messaging AI