Automatisez tout ou partie de votre relation client | Plateforme d'IA conversationnelle | chatbot & callbot AI powered

Your all-in-one conversational AI platform for customer support outsourcing.

A hybrid customer service solution combining the efficiency of AI with human empathy. This approach involves using various AI models (NLP/NLU/LLM) for basic questions and scripts, while human agents handle more complex issues.

→ Simple AI-enriched Scripts:
Develop comprehensive scripts covering FAQs and standard procedures. The AI manages these routine requests while identifying situations that need human intervention.

→ Generative AI (LLM / RAG):
Use generative models to draft responses, guide customers through troubleshooting steps, and suggest responses for agents.

→ Knowledge Base:
Maintain a central repository of processes, FAQs, and solutions that is continuously updated.

→ Quality Monitoring:
Oversee both AI and human responses, providing feedback to refine scripts and agent training.

→ Integration and Analytics:
Implement seamless integration with existing CRM tools, ensuring real-time data analysis and continuous optimization.

Benefits:

Increased Efficiency: Automating repetitive tasks reduces workload.
Human Touch: Complex problems benefit from agents' empathy through bot-to-agent escalation.
Cost Reduction: Less need for an internal customer service infrastructure.
Scalability: Adjust staff and AI capacities according to demand peaks.
We excel in hybrid bots, scripted and generative AI-based.

We've designed a unified solution to centralize and automate all customer interactions a brand might need.

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