Customer service reimagined for the AI era

Cobbai is the AI-native helpdesk. Bootstrapped in France, we’re a focused team set on challenging the incumbents and defining a new standard for customer service.

We combine autonomous AI agents, an agent-assist copilot, and built-in ticketing, chat, and knowledge to help teams resolve, assist, and understand at scale.

Three AI agents power the platform:
• Front — autonomous customer conversations (pre-sales and post-sales) across chat and email
• Companion — assists agents with drafts, knowledge, and next-best actions
• Analyst — tags, routes, and surfaces insights across support, product, and marketing

Beyond AI agents, Cobbai includes Inbox, Chat, Knowledge Hub, Topics & VOC, and Ask Cobbai, a conversational interface to query your operations and perform actions in plain language.

Control how AI works for you: governance over tone, rules, data sources, routing, testing, and monitoring. Privacy and security are built in.

Use Cobbai as your primary helpdesk or integrate with Zendesk, Intercom, Salesforce, and custom APIs.

Rethink your helpdesk. Start with AI.

AI, Software, NLP, Artificial Intelligence, SaaS, VOC, No-code, Omni-Channel, Customer Centric, Productivity, Customer Experience, CX, Customer Care, Adaptive AI, CX Workflows, CX Automations, GenAI, Care, Customer Services, Generative AI, AI Agents, Agentic AI, Conversational AI, Helpdesk, Ticketing, Knowledge Center, and Knowledge Bases