Data & IA

Your guide to delivering game changing customer experiences. Produced by Simpler Media Group, CMSWire is the leading publication covering digital customer experience methodologies, tools and operations. We speak to CMOs, CX Executives, Directors of Digital, E-commerce leaders and Customer Service leaders. Our daily updates, research, podcasts and learning events act … [voir plus]

AI-Powered Cloud Contact Center Software For over 20 years, Diabolocom has been transforming how businesses engage with customers. Our cloud-based Contact Center as a Service (CCaaS) solution, powered by proprietary generative AI, delivers exactly what today’s customer service and sales teams need—intelligent automation, enhanced reachability, and actionable insights. From real-time … [voir plus]

The only end-to-end customer engagement platform powered by proven conversational and generative AI technology. Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to … [voir plus]

Supercharge your customer experience with AI automation across chat, search, messenger, knowledge management and more. Trusted by over 1,000 companies globally to impove customer experience at scale, resolve customer service issues automatically, and boost sales. Supercharge your customer experience with AI automation across chatbot, search, messenger, knowledge management and more. … [voir plus]

[Automatic translation follows] Your AI voice & messaging agents capable of optimizing your customer acquisition, retention and recovery journeys. Opportunity designs intelligent agents that transform the customer experience, simplify and accelerate acquisition, retention and recovery. Available 24/7, they adapt to your needs, offering a fluid and personalized conversational experience. Opportunity … [voir plus]

[Automatic translation follows] Technology is nothing without creativity. #CustomerExperienceInteraction #IntelligentProcessAutomation #AI_Analytics We believe in a successful combination of people & technology SOGEDES supports you in the successful design and digital transformation of your customer communication, business processes and the management of employee resources involved. "Anything as a Service" We offer … [voir plus]

Strategic advisor & tech partner offering consulting services, software development, data ai& expert staff augmentation. Empowering Excellence through Technology: Sphere is more than a technology consultancy; we're your catalyst for success. With strategy, data, design, engineering, and AI as our tools, we empower organizations to redefine their potential and achieve … [voir plus]

Our vision is a world without queues, without keypad navigation, with instant service. Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our … [voir plus]